Privacy Policy

Effective Date: August 2026

At NOVA BANK, we prioritize the protection and confidentiality of your personal and financial data. This Privacy Policy details how we collect, process, and safeguard information across our web applications and real-time banking services.

1. Information We Collect

To deliver modern digital financial services, we collect information you provide directly, including:

Account registration details (Name, Email Address, Auth Credentials)
Identity documentation submitted for KYC verification
Transaction histories, ledger entries, and wire transfer logs
Support communications, live chat messages, and uploaded screenshot attachments

2. How Your Information Is Used

We process personal data strictly to maintain platform operations, execute ledger operations, fulfill identity verification mandates, and deliver real-time support responses via our ticket management hub.

3. Data Protection & Encryption

All sensitive communications, database interactions, and file uploads are secured using SSL/TLS encryption and restricted Row-Level Security (RLS) policies within our backend architecture. Access to personal files is strictly confined to authorized users and system administrators.

4. Cookies & Local Session Storage

NOVA BANK utilizes local web storage and secure session cookies exclusively to maintain user authentication states and preserve interface preferences during active banking sessions.